Version Control
Version: 1.01
Article 1: Introduction
1.1 Purpose
The Responsible Gaming Policy serves as a framework to ensure that gambling activities are conducted in a manner that prioritizes the well-being of all stakeholders involved.
The policy is designed to create an environment where players are informed about the potential risks of gambling and are provided with the necessary tools and support to make informed decisions regarding their gambling behavior.
The policy is designed to reduce the risk of problem gambling, prevent underage gambling, and offer support and assistance to those who may need it.
1.2 Commitment to Responsible Gaming
We are fully committed to ensuring that gambling remains a safe and enjoyable form of entertainment for all players. We understand the potential risks involved and the importance of fostering an environment where players can enjoy their gaming experience responsibly and without harm.
Article 2: Limits
2.1 Limits Description
To assist players in gambling responsibly, we offer the Personal Limits feature. Customers can set limits on the amount they deposit, lose, wager, spend in one game, or on their account activity on the whole.
Limits can be amended at any time. A decrease in the limit will take effect immediately, however an increase may only occur after email confirmation and only after the previous limit of the same type expires, in order to avoid rash decisions. If a player requires further information or assistance regarding Personal Limits, they can contact our support team in live chat or via email.
Deposit Limit. A limit on deposits for a day, a week, or a month.
Loss Limit. A limit on losses in the casino for a day, a week, or a month. Please note the loss is based on the initial deposit and not winnings attributed to the deposited amount.
Wager Limit. A limit on the wagered amount for a day, a week, or a month.Cooling-Off Limit.
Cooling-off limit. A player can set a Cooling-Off Period for a specific duration. During this period, they will be unable to make deposits into the Casino and will be excluded from all promotional offers. However, they are still able to withdraw any remaining funds in their account. The Cooling-Off Period is applied to their account immediately, and once it expires, the account will automatically be re-activated.
Self-Exclusion limit. A player can set a Self-Exclusion Limit for a defined period. When this limit is in place, their Player Account will be immediately disabled, and they will be excluded from all promotional offers for the duration of the limit. They will not be able to deposit or withdraw funds while the limit is active. Once the limit expires, the account will automatically be re-activated.
Session Limit. A player can also set a Session Limit to restrict the amount of time spent gambling. This limit takes effect instantly, and if the player reaches the set time, they will be automatically logged out of their account. The session limit can be set anywhere from 6 minutes to 1,000,000 minutes.
2.2 Self-Exclusion by request.
Players can also contact the support team via email to inform them of their decision to stop gambling on the website, whether for a definite or indefinite period of time. The support team will take the necessary steps to block the player's access to their account and ensure that no promotional materials are sent to them during this period.
If a player is self-excluded from the casino, they will be unable to log into their account or request a withdrawal of any remaining balance. However, once self-excluded, the player can reach out to the support team via email to initiate a withdrawal of their remaining balance. The support team will respond within a reasonable timeframe, providing information on how to proceed with the withdrawal and assisting the player through the process.
It’s important to note that active self-exclusion does not exempt a player from the verification procedure, should it be required by the casino to process the funds. Any remaining funds will be paid out according to the casino's withdrawal limits.
Article 3: Eternal Help
Players seeking consultation or support can contact any of the following organizations:
Article 4: Protection of Minors
The Casino only accepts players who are at least 18 years old and uses all available methods to prevent minors from registering and playing on the Website. The Casino reserves the right to request proof of identity, and if a player has not reached the legal age to play, access to the Website will be immediately denied.
However, recognizing the wide availability and nature of the Internet, the Casino understands that minors may still find ways to register and play at an online casino. Therefore, the Casino strongly encourages parents to take an active role in protecting their children from gaining free access to gaming websites. There is specialized software available to assist in this effort. For more information, parents are encouraged to visit the following websites: